Prasad Palav

Distinguished 19+ year career introducing strategies to drive growth and manage service delivery operations in multi-location contact centers across India. Managing group level projects for South Asia, MEPA and AME. Proven success in introducing standards, outsourced models, and operational best practices that have reduced operating expenses, improved quality, and increased productivity and overall market share. Proven track record of improving performance of large teams by implementing insightful approaches as well as proactive policies and procedures. Effectively resolve pressing customer issues to maintain satisfaction and enhance service levels for clients in BFSI, NBFC sector. Expert in creating the vision, identifying opportunities, creating high-performance teams and leaders, delivering strong revenues and profits, and positioning businesses for sustainable global growth. Passionate about developing people and helping them unleash their potential, by building trust, listening deeply, observing what they are saying and most importantly what they are not saying, asking thinking questions to challenge their status quo. I am certified through Neuro leadership Group as a brain based coach, which has a scientific approach towards helping people change their habits and behaviors which are sustainable and life transforming. Have also been trained through symbiosis life coaching institute USA. Have been certified as Associate Certified Coach (ACC) and on my journey towards achieving the Professional certified coach Certification. Have coached Senior level Professionals and Mid Level Managers successfully for the last 3 years. Have completed more than 200 hours of coaching.